your right to cancel does NOT apply to products that are made to specifications. This includes floor covering, which have been cut from a roll to your specific order size. We will find out whether or not they have been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you will only except cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant her in the store. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.
When returning or cancelling your order, the way you originally paid for the purchase will determine how you are refunded.
Refunds can take up to 14 days to process